Description
We are hiring a Host to join our team at the Crest Hotel in Prince Rupert, BC, working mainly in the Waterfront Restaurant & Lounge, and the Crest Cafe. This role combines host and cafe support responsibilities.
What matters most to us is the experience you create for guests and teammates. We look for people with a high hospitality quotient, people who care deeply about making others feel welcome and supported. Qualities we value highly include: kindness and optimism, curiosity and a love of learning, a strong work ethic, empathy, self-awareness, and integrity.
The Host is the first and last point of contact for guests at the Waterfront Restaurant & Lounge and supports daily service at the Crest Cafe. This role is responsible for managing the flow of the dining room, including greeting and seating guests, managing reservations and waitlists, and communicating clearly with the service team to deliver a smooth, welcoming guest experience. This includes greeting guests promptly, warmly, and professionally as well as managing guest arrivals, communicating accurate wait times, and maintaining a calm, organized entrance during busy periods, taking into account reservations.
The Host also supports cafe operations by preparing select beverages and food items, operating the point of sale system, maintaining cleanliness standards, and supporting inventory and ordering. As such, strong communication skills are very important. Additionally, the successful candidate must be comfortable using iPads, POS systems, and reservation platforms, preferably OpenTable, and must be able to handle cash and process payments accurately.
This is a full-time position with 40 hours of work available per week. This position pays $20.28 per hour. As a Host, you'll report to the Food & Beverage Manager, Head of Food & Beverage, and Head of Hospitality. All Host positions require some flexibility around days, evenings, weekends, and holidays, and shifts run from either 6:45 am to 3:15 pm or 3:00 pm to 11:30 pm.
If this position sounds like it could be right for you, we'd love to hear from you. Please apply through the application form on this page or by sending your resume directly to careers@cresthotelbc.com.
Duties
- Greet guests warmly and professionally; manage arrivals, quote wait times, and maintain a calm, organized entrance.
- Manage reservations and walk-ins using OpenTable, including guest notes, preferences, and table status.
- Seat guests based on reservation details, table availability, server sections, and guest needs.
- Coordinate pacing with managers, servers, and kitchen to protect service quality.
- Prepare cafe beverages and food offerings according to standards (training provided).
- Operate the point-of-sale system and process payments including cash, debit, and credit.
- Maintain cleanliness of the cafe area, host stand, menus, and guest-facing surfaces.
- Support dining room readiness including table settings, bussing, and food running as needed.
Qualifications
- Strong communication skills and a warm, guest-focused presence.
- Ability to stay organized and composed in a fast-paced environment.
- Comfortable using iPads, POS systems, and reservation or table management systems (OpenTable experience is an asset).
- Ability to handle cash and process payments accurately.
- Team-oriented attitude with willingness to support service needs, including bussing and occasional food running.
- Availability to work days, evenings, weekends, and holidays.
- Demonstrates a positive, respectful attitude and professional conduct with guests and teammates.
- Takes feedback well, learns quickly, and follows standards consistently.
- Shows attention to detail in cleanliness, timing, and guest communication.
- Ability to stand and walk for extended periods and lift and carry up to 30 lbs.
Education
There are no formal education requirements for this position, including degrees, diplomas, or professional certificates. We value relevant work experience and will provide on-the-job training.
Benefits
- Competitive wage
- Amazing team members
- Staff meals
- Options for advancement within the organization
