See More Jobs

Slot Attendant / Cashier

Chances Casino in Prince Rupert

240 West 1st Avenue Prince Rupert BC
Apply For This Job

Description

We’re hiring a Slot Attendant/Cashier to work with us at the Chances Prince Rupert casino.

Reporting to the Gaming Manager, the Slot Attendant/Cashier is the first point of contact position in providing attentive, prompt, and courteous responses to customer inquiries and requests for assistance or information, handling problems and complaints efficiently, and making referrals to supervisory staff for resolution as required.

You will create memorable experiences for our guests through a friendly and exciting environment. Master your customer service skills and have fun on the job by explaining games, celebrating winnings, and paying out jackpots. This role is an entry level position with opportunity to grow within our organization.

This position is primarily responsible for the overall level of service in an assigned area and on the gaming floor in general, but you will also be responsible for some machine management and money handling as well as some minimal cleaning.

Because Chances Prince Rupert is a casino, all employees must be 19 years of age or older and able to complete a criminal record check through the Gaming Policy and Enforcement Branch (GPEB) as well as available to work 40 hours a week, including weekends, evenings, and holidays.

There are some physical aspects to the job, including lifting boxes and pushing and pulling carts as well as long periods of standing and walking. The casino environment is also loud with dim lighting as well as bright, flashing lights.

We would love to see applicants with Appropriate Response Training Level 1 and Anti-Money Laundering, and we need people with strong communication skills, who work well in fast-paced environments, under pressure, and independently with good judgement. This position may require you to handle confidential information, so we’re looking for applicants who can do so with discretion and care.

Duties

Customer Service (70% - percentage of employee’s time devoted to this duty)

  • Greets, welcomes, and acknowledges guests
  • Reserves slot machines upon request
  • Ensure that players are served efficiently and in a professional manner
  • Building strong working relationships with internal and external guests
  • Verify all jackpots, hand pays, wallet Pays, and any slot machine malfunctions
  • Assist with awareness of and excitement for on-going and up-coming Company promotions
  • Promote Encore Card membership and usage to slot players
  • Participate in a professional, constructive, and supportive environment for all Casino staff with an attention to open communication and a team concept
  • Work in compliance with internal controls, company policies and procedures and/or BC Lottery Corporation (BCLC) policies and procedures; report any violations and escalate to the appropriate level as necessary

Technical (10% - percentage of employee’s time devoted to this duty)

  • Perform routine procedures with slot machine printers, bill validators, adding/removing paper and fixing tilts
  • Reset machines after jackpot processing
  • Change bills

Count (10% - percentage of employee’s time devoted to this duty)

  • Counting bills
  • Organizing and securing the storage of count carts and cassettes
  • Transports all collected cash boxes/cassettes to the Count Room
  • Operates automated money counting equipment (Cumming) to count and process TITO/currency that were removed from all the cash boxes/cassettes,
  • Reporting suspect cash and cash equivalents
  • Verifying and reconciling before and after counts
  • Bagging, bundling, securing, and transporting counts
  • Follow floor plan and security instructions

Drop (5% - percentage of employee’s time devoted to this duty)

  • Pull cassettes from Slot Machines and secure in cart
  • Secure machine doors after pull
  • Follow reporting procedure for found money
  • Secure cassette cart after drop completed

Cleaning (5% - percentage of employee’s time devoted to this duty)

  • Always ensure tidiness of the assigned area
  • Remove garbage and ensure customer gaming areas are kept neat and clean
  • Wipe and sanitize slot machines and chairs

Qualifications

General Requirements

  • Must be 19+
  • Appropriate Response Training Level 1
  • Anti-Money Laundering
  • The ability to successfully complete a criminal record and credit check through the Gaming Policy and Enforcement Branch (GPEB)
  • Ability to workdays, evenings, weekend, and holidays
  • Ability to work in a fast-paced environment
  • Ability to perform well under pressure
  • Experience managing highly confidential information with discretion and care
  • Excellent writing and verbal communication skills
  • Ability to work independently, uses good judgment, and prioritizes with little direction

Physical Requirements

  • Ability to use physical exertion to push, pull, and lift boxes filled with currency on a consistent basis
  • Ability to use physical exertion to push and pull carts on a consistent basis
  • Ability to stand and walk for all periods of time on a consistent basis
  • Ability to bend, stoop, reach, kneel, twist and grip items on a consistent basis

Working Conditions

  • Loud noise, including but not limited to music, announcements, and slot game play
  • Dim lighting with bright flashing lights

Benefits

  • Tips
  • Extended Health Benefits

About The Company

Chances Casino in Prince Rupert

240 West 1st Avenue
Prince Rupert BC V8J 1A8 CA

Chances Prince Rupert is always on the look out for talented people who understand the importance of customer service to join our team. No matter what your interests, or skill level, we have the right opportunity for you! We strive to provide a fun working environment and like to think that we operate like a family!

Visit The Company Website Opens in a new Window

Job Details

  • Location
    240 West 1st Avenue Prince Rupert BC
  • Type
    Full-Time
  • Wage
    $17.40 per Hour
  • Hours
    40 Hours Per Week
  • Start Date
    May 12, 2025
  • Closing Date
    May 12, 2025
  • Posted
    2 days ago

Sending Your Application You will be redirected when completed.

Apply For This Job

Your Information
Your Address (Where You Currently Reside.)
Cover letter and Resume
(Allowed file type: .PDF) (Max file size: 5mb)
(Allowed file type: .PDF) (Max file size: 5mb)
Additional Questions
There are some errors with your application.

We appreciate your interest in working with us however, only those applicants shortlisted will be contacted. If you do not hear from us about this position, please accept our sincere appreciation for your interest in our organization! We encourage you to watch out for future opportunities.