Assistant General Manager

Description

As the Assistant General Manager at Chances Casino in Prince Rupert, BC, you will play a pivotal role in overseeing all aspects of daily gaming operations, ensuring they run efficiently, effectively, and in strict compliance with regulatory bodies such as BCLC and GPEB. Your leadership will directly influence the guest experience, the performance of gaming staff, and the financial integrity of the operation. As such we require a minimum of 3 years of experience in a managerial role for candidates applying to this position, preferably accompanied by a university degree or diploma in a relevant field.

This role requires a strong operational presence on the floor, where you will supervise and support gaming staff, respond to incidents, and uphold a safe, welcoming environment for both guests and employees. You will lead by example, providing mentorship, coaching, and performance oversight to the gaming team while also playing an active role in recruitment, onboarding, and employee development to foster a high-performing and engaged workforce.

A core responsibility of this position includes managing on-site cash flow, including all gaming revenue, cage operations, floats for food and beverage outlets, and other operational funds. You will be fully accountable for the accuracy, security, and reconciliation of these financial assets.

The role also includes preparing detailed statistical reports and operational analyses to support strategic business decisions. You'll be instrumental in identifying growth opportunities and implementing initiatives to enhance the gaming experience—such as jackpot enhancements, new product introductions like dealer-assist e-tables, and gaming floor refresh projects.

Above all, this role demands strong leadership, sound judgment, and an unwavering commitment to compliance, customer satisfaction, and continuous improvement. The AGM acts as a key operational leader and a trusted resource for staff, ensuring that the highest standards of service, security, and regulatory adherence are maintained at all times.