Host

Duties

Guest Experience

• Greet guests promptly, warmly, and professionally.
• Manage guest arrivals, quote accurate wait times, and maintain a calm, organized entrance during busy periods.
• Seat guests thoughtfully based on reservation details, table availability, server sections, and guest needs.
• Provide clear farewells and parting communication that leaves a strong final impression.
  Reservations And Restaurant Flow
• Manage reservations and walk-ins using the table management system (OpenTable).
• Use iPad and digital interfaces confidently for bookings, notes, table status, and guest preferences.
• Coordinate pacing with managers, servers, and kitchen to avoid over-seating and protect service quality.
  Communicate clearly about large parties, special requests, timing constraints, and guest concerns.

Crest Cafe Service And Production

• Prepare cafe beverages and food offerings according to standards (training provided).
• Heat food products safely and consistently (for example, warming and finishing prepared items).
• Complete basic food preparation for cafe offerings within approved procedures and food safety standards.
• Operate the cash register and point of sale system accurately.
• Process payments and handle cash, debit, and credit transactions with accuracy and professionalism.
• Place orders and communicate product needs to the manager or designate, following ordering procedures.
• Maintain general cleanliness of the cafe area, including counters, equipment touchpoints, and guest-facing surfaces.
• Support inventory tasks for cafe items, including receiving, stocking, rotating product, and reporting low stock.

Dining Room Readiness And Support

• Prepare tables for service, including menu readiness, table settings, and overall dining room presentation.
• Reset and bus tables as needed to maintain pace and cleanliness.
• Clean and sanitize menus and host stand surfaces per standards.
• Maintain menu inventory, including tracking counts, removing damaged menus, and coordinating reprints or replacements as directed.
• Support the team by running food when needed and assisting with service flow during peak periods.

Standards And Professionalism

• Maintain a professional appearance and wear full uniform at all times (uniform details to be provided).
• Follow service standards, cleanliness expectations, food safety practices, and safety procedures.
• Contribute to a respectful, calm, guest-first team culture.